Waterflow sits about 16 miles out from our shop in Farmington, which matters more for a cable job than it does for most repairs. A cable snap is usually not an emergency the way a spring break can be - the door often still moves, just crooked or stuck on one side - so there's time to describe what's happening on the phone before anyone gets in a truck. What goes sideways is when someone tries to force the door down or up after a cable has slipped off the drum, thinking it's just stuck. That bends track, pulls the opener rail, and turns a cable job into a cable-plus-track job by the time we get there. If a cable looks loose, frayed, or has come off the drum, leave the door where it sits and call before you touch the opener.