Call it in and describe what's happening - door stuck partway, a loud bang, the opener grinding without lifting. That description, plus the door's rough age, is usually enough to get the right spring loaded before the truck leaves Farmington for the drive out.
We don't run a branch in Upper Fruitland, so every call here is a dispatched job from Farmington, not a drop-in. That's worth knowing if you're hoping for a same-hour fix on a Saturday evening - we'll get there, but factor the drive into when you call.